Because every garment is made to order and not stored, all sales are final. Shipping costs are also non-refundable.
In an event your item is defective, we will gladly replace your order at our expense, including shipping fees within 5 business days of you receiving your order. To complete your replacement, we require a receipt or proof of purchase.
Because every garment is made to order and not stored, production time may take 3-10 business days and in rare cases, sometimes longer. We will make every effort to complete and ship your order with the grace period or sooner.
Our preferred method of shipping is USPS. Delivery times can vary, depending on what part of the world you live in. Standard U.S. shipping should take 3-7 business days. Priority Shipping should take 1-3 business days (as per the USPS). We are not responsible for shipping delays. If you are shipping an item over $75 or anywhere outside the United States, you should consider using a shipping insurance as we are not responsible for shipping delays or lost shipments. If your order is taking an unusual amount of time, contact the USPS here: https://www.usps.com/help/missing-mail.htm Provide your tracking number and all information requested. Additionally, you may call them at 1-800-275-8777
If you entered an incorrect shipping address and your package is ultimately deemed undeliverable, your order may be delayed. If your item is returned to us, you are responsible for additional shipping. To complete your transaction, we require a receipt or proof of purchase.
If your item is too large or too small, we gladly accept exchanges. There is a 15% restocking fee. You are responsible for additional shipping, to and from our facility. To complete your exchange, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you or proceed with your exchange. We will also notify you if we reject your refund.
We will work with you to help you have the most enjoyable shopping experience with us.
Mail your exchanges to: Cutees Club 1929 West Vista way, Suite F Vista, CA 92083
Additional non-returnable items:
If you have further questions, our email address is: firstname.lastname@example.org
1929 West Vista Way, Suite F. Vista, CA 92083